Power of A Positive No, the by William Ury

Power of A Positive No, the : Paperback : Random House USA Inc : 9780553384260 : 0553384260 : 15 Feb 2008 : No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No&;to people at work, at home, and in our communities&;because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That&;s why saying No the right way is crucial. The secret to saying...... Mehr